Call us on: 01353 882188
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.
Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.
Cookies that are needed to provide the service you have asked for
Some cookies are essential so you can move around the website and use its features. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.
Here are some examples of essential cookies:
Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.
When you add something to an online shopping basket, cookies make sure it's still there when you get to the checkout.
Some are session cookies which make it possible to navigate through the website smoothly. However these are automatically deleted after you close your web browser.
Improving your browsing experience
These cookies allow the website to remember choices you make, such as your language or region and they provide improved features.
Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites:
Remembering your preferences and settings, including marketing preferences, such as opting in or out of marketing emails.
Remembering if you've filled in a survey, so you're not asked to do it again.
Remembering if you've been to the site before. If you are a first-time user, you might see different content to a regular user.
Restricting the number of times you're shown a particular advertisement. This is sometimes called 'frequency capping'.
Showing you information that's relevant to products of ours that you have.
Giving you access to content provided by social-media sites like Facebook or Twitter.
Showing 'related article' links that are relevant to the page you're looking at.
Remembering a location you've entered such as weather forecasts.
We like to keep track of what pages and links are popular and which ones don't get used so much to help us keep our sites relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our sites and if they get 'error messages' from web pages.
This group of cookies, often called 'analytics cookies' are used to gather this information. These cookies don't collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works.
Some of our websites and some of the emails you might get from us also contain small invisible images known as 'web beacons' or 'tracking pixels'. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of its marketing and emails. These web beacons are anonymous and don't contain or collect any information that identifies you.
We may also use 'affiliate' cookies. Some of our web pages will contain promotional links to other companies’ sites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. This works using a cookie. For more information, see the Internet Advertising Bureau's guide about how affiliate marketing works.
Showing advertising that is relevant to your interests
We may sell space on some of our sites to advertisers. The resulting adverts often contain cookies. The advertiser uses the browsing information collected from these cookies to:
restrict the number of times you see the same ad (frequency capping); and help show other ads that are relevant to you while you're on our websites. This is often called online behavioural advertising (OBA). OBA is a way of using information about your web-browsing activity, collected by using cookies, to group you with other users into interest groups and show you advertisements based on those interests. The OBA data collected from cookies you get when you're on our sites is only used to show relevant ads on our sites, not on other websites.
Neither we, nor the companies who show ads on our sites sell data collected from cookies to any other organisations.
Any member of the AC Tree Surgery & Garden Care group may use and share, within that group, the information you provide and other information they hold about you for the purposes set out below.
Information we may hold about you
Information you've provided to us, including on our Websites.
Information about our services or products you've ordered or enquired about.
Information provided by other companies who've obtained your permission to share information about you.
Information we collect using cookies stored on your device about your use of AC Tree Surgery & Garden Care and/or selected third party websites. For more information on cookies and how to manage them, please see the section above on cookies.
Your IP address, this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites.
How we may we use your information
In addition to using your information to provide you with requested services or products and general account management and the management of traffic across our network, we may also use your information in the following ways:
To monitor and improve our products, services and websites.
We may share information with credit reference and fraud prevention agencies for use in credit decisions, and for fraud detection and prevention purposes.
If false or inaccurate information is provided and fraud is identified, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts and facilities; recovering debt; checking details on proposals and claims for all types of insurance; or checking details of job applications and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please contact us by emailing us at firstname.lastname@example.org if you want to receive details of the relevant fraud prevention agencies.
We may also share your information with other companies for debt recovery purposes and for mailing/delivery purposes.
For market research
To enable us to comply with any legal or regulatory requirements; to protect or enforce our rights or the rights of any third party; in the detection and prevention of fraud and other crimes; and for the purpose of safeguarding national security.
Unless you've asked us not to:
To send you periodic newsletters about your chosen services.
To send you direct marketing. This may include communications by post, telephone or email, about us and our business partners’ products and services, events and special offers, including, where applicable, for a reasonable time after you have ceased to be a customer of ours.
To provide you with personalised services, such as providing you with tailored advertising. This means that we have your agreement to store information about you on the devices you use, for example to make some of the adverts you see more relevant to you.
You can also opt out of receiving our newsletters or e-mails by replying to our e-mail with the subject line "unsubscribe", or via e-mail to email@example.com.
Contacting AC Tree Surgery & Garden Care
Please ensure you notify us of any updates, amendments and corrections to your information by contacting us on 01353 882188 or by e-mail to: firstname.lastname@example.org.
You should be aware that when you use our websites, mobile sites, or mobile apps, we may collect information by using 'cookies'.
If you'd like to learn how to manage these cookies and 'opt in' and 'out' of different types, please see our Cookies Explained page.